Privacy Policy for The Royal Scent
This Privacy Policy outlines how The Royal Scent (the “Site”, “we”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”). By using our services, you agree to the terms and conditions described in this policy.
1. Information We Collect
We collect certain information about you to provide and improve our services. The types of information we collect include:
A. Personal Information
- Examples of personal information we collect: name, email address, phone number, billing and shipping address, payment information (e.g., credit card details), and other details necessary to complete your order.
- Purpose of collection: To process your orders, manage payments, arrange for shipping, and communicate with you about your order and our services.
B. Device Information
When you visit our Site, we automatically collect information about your device and browsing activity. This can include:
- Examples of device information: IP address, browser type, location (city or region), time zone, and information on how you interact with our Site (e.g., pages visited, products viewed).
- Purpose of collection: To ensure that the Site functions properly and optimize our Site’s user experience.
C. Cookies
We use cookies to collect information about your browsing activity. Cookies help us improve your experience by remembering your preferences. You can choose to disable cookies, but this may affect your ability to use certain features of the Site.
2. How We Use Your Information
We use the information we collect in the following ways:
- To fulfill and process your orders.
- To send order-related communications, including shipping confirmations.
- To improve and personalize your shopping experience.
- To respond to your customer service inquiries.
- To send promotional emails, newsletters, or product updates (with your consent).
- To comply with legal obligations or prevent fraud.
3. Sharing Your Information
We may share your personal information with trusted third-party service providers for business purposes, such as payment processing and shipping. For example:
- Payment Processing: We use Shopify Payments to process payments securely.
- Shipping: We share necessary shipping information with courier services to ensure timely delivery of your orders.
We do not sell, rent, or lease your personal information to third parties for marketing purposes.
4. Data Security
We take your privacy seriously and use commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with our legal obligations. Once the information is no longer needed, it will be securely deleted.
6. Minors
The Site is intended for individuals over the age of 18. We do not knowingly collect personal information from minors under the age of 18. If you are a parent or guardian and believe that we have collected personal information from a minor, please contact us so that we can delete such information.
7. Your Rights
If you are a resident of Pakistan, you have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections or updates to your personal information.
- Deletion: Request the deletion of your personal information (subject to certain exceptions, such as legal obligations).
To exercise any of these rights, please contact us at support@theroyalscent.com.
8. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the updated policy will take effect as soon as it is published. Please review this page periodically for any updates.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:
- Email: support@theroyalscent.com
- Address: Office No #115 Shanti Nagar, Dalmia Karachi, Pakistan
Effective Date: February 16, 2025