Orders and Return Policy
Thank you for shopping at The Royal Scent. We want you to be completely satisfied with your purchase. Please read our Orders and Return Policy carefully:
1. Orders
- Placing an Order: By placing an order on our website, you are offering to purchase the selected items. All orders are subject to availability and our acceptance. After you place an order, you will receive an email confirming your order, but please note this does not guarantee the order will be processed or accepted.
- Payment: Full payment is required before the processing of your order. Payment can be made through the available payment methods on the website.
2. Return Policy
We offer a 15-day return policy for all orders made on The Royal Scent. If you’re not completely satisfied with your purchase, you may return the item(s) within 15 days of receiving your order for a 100% money-back refund. Please note that delivery charges are non-refundable.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unopened, and in the same condition as when you received it.
- The item must be in its original packaging.
- You must provide proof of purchase, such as your order confirmation or receipt.
How to Return Items
To initiate a return:
- Contact us at support@theroyalscent.com within 15 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for return.
- We will send you a return authorization and instructions on how to return the items.
- Please ensure the item is securely packaged and returned in the same condition you received it.
3. Refund Policy
- Money-Back Guarantee: Once we receive and inspect the returned items, we will process a full refund for the product(s) (excluding delivery charges) to the original payment method used during the purchase.
- Processing Time: Refunds are typically processed within 7–10 business days after receiving the returned items. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
4. Non-Returnable Items
Certain products are non-returnable, including:
- Items that have been opened, used, or damaged after delivery.
- Products that are marked as final sale or non-returnable at the time of purchase.
5. Delivery Charges
Please note that delivery charges are non-refundable. If you received free shipping on your order, the original delivery cost will be deducted from your refund.
6. Exchange Policy
Currently, we do not offer direct exchanges. If you would like a different product, please return the unwanted item(s) for a refund and place a new order for the replacement.
7. Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at support@theroyalscent.com with a photo of the damaged item and we will arrange for a return and replacement at no additional cost to you.