Terms and Conditions for The Royal Scent

Welcome to The Royal Scent! These Terms and Conditions (the “Agreement”) govern your use of our website www.theroyalscent.com (“the Site”), services, and products. By accessing or making a purchase on the Site, you agree to comply with and be bound by these Terms. Please read them carefully before using our Site.

1. General Terms

  • Eligibility: By using the Site, you confirm that you are 18 years or older, or that you have obtained consent from a parent or guardian to use the Site.
  • Business in Pakistan Only: Our services and products are only available to customers located within Pakistan. We do not offer shipping or services outside Pakistan at this time.

2. Product Information

  • Product Descriptions: We strive to ensure that all products on the Site are accurately described and priced. However, we do not guarantee that the descriptions are error-free, and we reserve the right to correct any inaccuracies, including pricing errors, at our discretion.
  • Availability: All products are subject to availability. If a product is unavailable or out of stock, we will notify you as soon as possible.

3. Orders and Payment

  • Placing Orders: By placing an order on the Site, you are making an offer to purchase the products you have selected, subject to these Terms and Conditions.
  • Order Confirmation: You will receive an order confirmation email after completing your purchase. This confirmation does not guarantee that your order will be processed or shipped, as we reserve the right to cancel or modify orders as necessary.
  • Pricing and Payment: All prices on the Site are in Pakistani Rupees (PKR). Payment must be made at the time of purchase via the payment options provided during checkout. We accept major credit cards, debit cards, and other payment methods specified on the Site.

4. Shipping

  • Shipping Policy: We currently offer shipping services only within Pakistan. Orders will be processed and shipped according to our Shipping Policy, which you can review for further details on delivery times, shipping fees, and available shipping methods.
  • Delivery Times: Delivery times may vary depending on your location within Pakistan. We will notify you of any delays in shipment, and tracking information will be provided once the order has been shipped.

5. Returns and Refunds

  • Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or exchange within 30 days from the date of delivery. Products must be unused and in their original packaging.
  • Refunds: If your return request is accepted, we will process your refund within a reasonable period. Refunds will be credited to the original payment method. Please refer to our Return and Refund Policy for full details.

6. User Account

  • Account Creation: To place an order on the Site, you may be required to create an account with us. You agree to provide accurate, current, and complete information when creating an account.
  • Security: You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately if you suspect any unauthorized access to your account.

7. Privacy Policy

We are committed to protecting your personal information. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.

8. Prohibited Activities

You agree not to engage in any of the following prohibited activities while using our Site:

  • Violating any applicable law or regulation.
  • Attempting to gain unauthorized access to our Site or servers.
  • Using the Site for fraudulent or unlawful purposes.
  • Interfering with the proper functioning of the Site or the security of other users.
  • Posting or transmitting harmful, abusive, or offensive content.

9. Limitation of Liability

  • No Liability for Damages: The Royal Scent is not responsible for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the Site or any products purchased from the Site. Our total liability shall not exceed the amount paid by you for the product or service in question.

10. Modifications to the Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. When we do, we will post the revised version on this page with an updated effective date. By continuing to use the Site, you agree to be bound by the updated Terms.

11. Governing Law

This Agreement is governed by the laws of Pakistan. Any disputes or claims arising from these Terms shall be resolved in the competent courts of Pakistan.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please feel free to contact us:

Effective Date: February 16, 2025

 

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